At Barco we care...
We consider the well-being and profitability of your control center as the best guarantee for our own success and continuity! That is why we have developed a wide range of specialized customer services that can be combined in a service program matching your specific requirements & budget. Through these services we help you maximize your uptime, raise your productivity and increase your profits.
We have bundled our services in three different programs: the Premium Care Contract, the Priority Care Contract and the Tele-Care Contract. Each of these programs combine a number of standard services for an established period and can be adapted flexibly. The range of services stretches from 24/7 telephone support to on-site training, installation and stand-by interventions.
These service programs have been developed for Barco Control Rooms projects only
Fast and efficient service wherever in the world
A single-point contact
• Just one telephone, fax number or e-mail for all your support and maintenance needs, whether it concerns hardware, software or application-related issues.
Helping you out fast!
• Guaranteed response by telephone and e-mail.
• On-site services by a local support team after diagnosis over telephone and/or modem.
• Spare part delivery via overnight shipments worldwide.
Efficient problem solving worldwide
• Fully equipped competence centers worldwide.
• Network of branch offices and hubs, support and installation teams, and fully backed service engineers in many countries round the world for fast on-site service.
• Thorough knowledge and experience regarding the latest technologies, continuously kept up to date through dedicated training programs.
• Worldwide integrated call handling system.
• Spare parts logistics and worldwide tracking system for fast on-site availability.
• Partnerships with third parties for maintenance and support of all third-party equipment.
